The Basic Facts About Business Web HostingThere are a number of hosting options, from free to dedicated servers. Let's spend a few moments and look over the options.
Free Hosting The first and not recommended is free hosting. Remember what they say, there is nothing free. Well it's the truth about this also. Your webpage on a free hosting server may have banner ads from companies that may not compliment your business or page theme. Another common problem is the third level domain (http://yourpagename/theirdomain.com) Now that doesn't look professional as a business. Would you share your business name with some other company on a business card? I'm sure that would be out of the question.
Shared Hosting Shared hosting for the small business is the best way to go. Shared hosting has the server divided up with other websites allowing a lower cost for hosting. In most cases you are allowed more than enough disk space (Usually Between 100-500 Meg) and data transfer per month. The rule of thumb for small business is a minimum of 100 Meg of disk space and 1 gig of transfer.
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1 Simple Step Towards Improved Customer Satisfaction for Web Hosts Most of your customers are not unreasonable sort of people. They understand that problems crop up and mistakes do happen. I don't know about you, but I know that I am a MUCH more reasonable customer when the company I am purchasing services or products from promptly communicates any problems that arise.
The web is all about communication, so you would assume that any company that makes web hosting its primary business should really understand this and put measures into place that allows for the most reliable and uninterrupted communication with their customers. We talked about this a bit in our last article and promised to give you some tips about methods we have implemented to increase our ability to communicate with our customers during emergencies.
Let's face it, there isn't a web host out there who hasn't experienced times where the server that their company web site is on has gone down. Sometimes only for a few minutes, but sometimes those minutes can turn into hours - or even days if a major piece of hardware has gone belly up on you. And in most cases, you don't dedicate an entire server to your domain - you have customers who also share that server. Customers who now are not only unable to gain access to THEIR domain, but can not reach yours either. They are effectively cut off from electronic communication with you. So what do they do? How can they find out what is going on with their web site, and more importantly, when it will be back online?
Some hosts, like AlphaOne Technology, have emergency support available by telephone. In that case, (if they can remember the phone number since they can not access your website to find the number), they begin calling. And calling. And calling. Usually there are over 100-200 customers hosted on a single server. Do you or your staff really have the time to be fielding that many phone calls when you are in the middle of a crisis and need to devote your time to fixing the problem and getting the server operational? Probably not. Nor do your customers want to spend time on hold or dealing with busy signals. Every minute on hold, or every call that results in a busy signal, leaves a bad impression with that customer. They want to know WHY they are down and they want to know NOW.
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