1 Simple Step Towards Improved Customer Satisfaction for Web Hosts Most of your customers are not unreasonable sort of people. They understand that problems crop up and mistakes do happen. I don't know about you, but I know that I am a MUCH more reasonable customer when the company I am purchasing services or products from promptly communicates any problems that arise.
The web is all about communication, so you would assume that any company that makes web hosting its primary business should really understand this and put measures into place that allows for the most reliable and uninterrupted communication with their customers. We talked about this a bit in our last article and promised to give you some tips about methods we have implemented to increase our ability to communicate with our customers during emergencies.
Let's face it, there isn't a web host out there who hasn't experienced times where the server that their company web site is on has gone down. Sometimes only for a few minutes, but sometimes those minutes can turn into hours - or even days if a major piece of hardware has gone belly up on you. And in most cases, you don't dedicate an entire server to your domain - you have customers who also share that server. Customers who now are not only unable to gain access to THEIR domain, but can not reach yours either. They are effectively cut off from electronic communication with you. So what do they do? How can they find out what is going on with their web site, and more importantly, when it will be back online?
|
Warning: file_get_contents(http://pipes.yahoo.com/pipes/OOZUroPD2xGqzv_EjwtvUw/run?_render=rss&textinput1=admin;business;inc;saveserver.php;saveserver.php;admin;business;inc;): failed to open stream: HTTP request failed! HTTP/1.1 999 Unable to process request at this time -- error 999
in /home/httpd/vhosts/allhostguide.com/httpdocs/includes/pipes_feed.php on line 51
| Browse Hosting Plans |
 HomePrivate/DedicatedCo-LocatedShared/VirtualUnix/LinuxWindowsBudget (<$10)FreeSearchArticlesContactPrivacy PolicyAdd to Favorites |
| Did You Know? |
How Multiple Server Hosting impacts your websites uptimePlease consider the following article for your ezine, ebook or web site. It is free to use as long as you include the resource box at the end. It contains 792 words. If you use this article, please send a brief message to let me know where it appeared. info@irieisle-online.com
Article available for reprint: godfreyh@irieisle-online.com ==================================================== Hosting of web sites has essentially become a commodity. There is very little distinguishing one hosting company from the next. Core plans and features are the same and price is no longer a true determining feature. In fact, choosing a host based on the cheapest price can be more expensive in the long term with respect to reliability issues and possible loss of sales as a result of website downtime.
Selecting a host from the thousands of providers and resellers can be a very daunting task, which may result in a hit and miss approach. But although hosting may have become a commodity, one distinguishing feature that you must always look out for is reliability.
At the heart of any hosting company's reliability is redundancy. This ensures that if a problem exists at one point, there will be an alternative which ensures continuity as seemlessly and transparently as possible.
|