1 Simple Step Towards Improved Customer Satisfaction for Web Hosts Most of your customers are not unreasonable sort of people. They understand that problems crop up and mistakes do happen. I don't know about you, but I know that I am a MUCH more reasonable customer when the company I am purchasing services or products from promptly communicates any problems that arise.
The web is all about communication, so you would assume that any company that makes web hosting its primary business should really understand this and put measures into place that allows for the most reliable and uninterrupted communication with their customers. We talked about this a bit in our last article and promised to give you some tips about methods we have implemented to increase our ability to communicate with our customers during emergencies.
Let's face it, there isn't a web host out there who hasn't experienced times where the server that their company web site is on has gone down. Sometimes only for a few minutes, but sometimes those minutes can turn into hours - or even days if a major piece of hardware has gone belly up on you. And in most cases, you don't dedicate an entire server to your domain - you have customers who also share that server. Customers who now are not only unable to gain access to THEIR domain, but can not reach yours either. They are effectively cut off from electronic communication with you. So what do they do? How can they find out what is going on with their web site, and more importantly, when it will be back online?
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Free Web -Site hosting without the banner ads?Free Web site Hosting without the Banner Ads? Looking for free web hosting with no annoying pop-ups, pop-unders, buttons, banners, headers or footers? And as well as this, you'd like 99.8 percent up-time, fast servers, access to the cgi-bin for scripts, FP extensions, PHP and MySQL databases and FTP access?
We went out searching for the best "no ads" totally free site hosting space deals around. The results: disappointing, they are very few and far between. Many have come and gone, or as in the case of Bizland, quite suddenly withdrawn their free service and demanded that all their customers begin paying. We took a look at the promotional information for over 300 free web hosting companies, but then also looked at customer reviews. There was usually a major difference in opinions.
There is still a plethora of free web hosts around, but most require that you carry their advertising or offer you a limited time for the free service, usually a year. On the up side of this, many of these companies do supply quality hosting with many services in exchange for having their banners served up on your pages. We did find that many of the non-banner supported free options were hosted on very slow servers. In a number of cases, the server failed to respond at all! How do non-banner free hosting companies make their money? These companies try to survive by enticing the freebie customers to take out their paid hosting space options, which is fair enough. Quite often, their paid hosting options are quite cheap. You'll find that if you utilize this kind of free site hosting, the services available are rather limited and you'll need to pay for things like Front Page extensions and access to the cgi-bin for scripts. The other way that they survive is through regular newsletters containing offers from companies that pay them for the ad space.
Strategies in using non-banner supported free hosting options One of the common patterns for these companies is that when they first set up shop, customer support is fantastic, server response times are great, shared scripts function well and file transfer interfaces are reliable. But as time goes on, "gold fever" hits, and people begin flocking to these companies with inevitable results - things start slowing down and falling over.
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