1 Simple Step Towards Improved Customer Satisfaction for Web Hosts Most of your customers are not unreasonable sort of people. They understand that problems crop up and mistakes do happen. I don't know about you, but I know that I am a MUCH more reasonable customer when the company I am purchasing services or products from promptly communicates any problems that arise.
The web is all about communication, so you would assume that any company that makes web hosting its primary business should really understand this and put measures into place that allows for the most reliable and uninterrupted communication with their customers. We talked about this a bit in our last article and promised to give you some tips about methods we have implemented to increase our ability to communicate with our customers during emergencies.
Let's face it, there isn't a web host out there who hasn't experienced times where the server that their company web site is on has gone down. Sometimes only for a few minutes, but sometimes those minutes can turn into hours - or even days if a major piece of hardware has gone belly up on you. And in most cases, you don't dedicate an entire server to your domain - you have customers who also share that server. Customers who now are not only unable to gain access to THEIR domain, but can not reach yours either. They are effectively cut off from electronic communication with you. So what do they do? How can they find out what is going on with their web site, and more importantly, when it will be back online?
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Windows vs Linux : HostingThe Basics of Linux & Windows :
Linux (and its close relation Unix) and Windows 2000 (and its close cousin Windows NT) are types of software (known as operating systems) that web servers use to do the kind of things that web servers do. You do not need to know any real detail of either to make a decision as to which you need but here a few guidelines.
Just because you use a windows desktop PC doesn't mean you have to opt for Windows web hosting (and the reverse is true as well). The operating system you use on your desktop has little to do with your choice of web hosts. As long as you understand how to use your FTP or web publishing software, your can use either operating system.
But what is important is that you know what you want your website to do and what you want to offer on it. This is what will ultimately help determine the type of web hosting that will work best for you. As mentioned earlier, interactive websites usually rely on ASP, PHP, or Perl type languages.
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