1 Simple Step Towards Improved Customer Satisfaction for Web Hosts Most of your customers are not unreasonable sort of people. They understand that problems crop up and mistakes do happen. I don't know about you, but I know that I am a MUCH more reasonable customer when the company I am purchasing services or products from promptly communicates any problems that arise.
The web is all about communication, so you would assume that any company that makes web hosting its primary business should really understand this and put measures into place that allows for the most reliable and uninterrupted communication with their customers. We talked about this a bit in our last article and promised to give you some tips about methods we have implemented to increase our ability to communicate with our customers during emergencies.
Let's face it, there isn't a web host out there who hasn't experienced times where the server that their company web site is on has gone down. Sometimes only for a few minutes, but sometimes those minutes can turn into hours - or even days if a major piece of hardware has gone belly up on you. And in most cases, you don't dedicate an entire server to your domain - you have customers who also share that server. Customers who now are not only unable to gain access to THEIR domain, but can not reach yours either. They are effectively cut off from electronic communication with you. So what do they do? How can they find out what is going on with their web site, and more importantly, when it will be back online?
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Web Hosts: Helping us navigate through this future techno-world.
Jesse S. Somer
Computers, Internet, Web sites...what do they all mean? Hey, you're probably not a technophobe, I mean you own a microwave right? Just push a few buttons and the food cooks itself-easy. Now, they tell you the best way to share information, have a business, and generally communicate in life, are on the Web. I don't know about you but for me the Web conjures up visions of a giant spider whose sole intention is to turn me into a tasty appetizer. Computers scare me. People say they're the tool of the future, but I find them to be quite alien, especially compared to my lawnmower! All the technical jargon associated with these machines, it's like you have to have a university degree in Information Technology just to turn one on.The key to solving the riddle is just to go back in time. Not easy?! Think about our ancestors, the prehistoric cave-dwelling hairy folk. How did they get the job done each day? Tools... Tools. A man had his stone axe to kill the wild beast; a woman had a basket to collect fruits and vegetables. Sounds a little sexist, but fortunately times have changed in a number of ways. In our modern society the main tool has become the computer and anyone can use it. In the old days a boy's father would teach them how to throw the axe. These days Web Hosts exist to help people get acquainted with the Internet in much the same loving parental role. These companies provide knowledge and access to all the fundamental ways of taking part in using the space age super-tool. I've heard that having knowledge about something is half the battle of getting a job done. Having a Web Host is like meeting your mentor, the wizard who shows you the simple way to navigate through this new techno-world.
If you are a small business, a major company, or just an individual looking to spread a message to the rest of the world, the Internet or World Wide Web is your necessary gate of entry. Communication through Web Sites and Email systems is your means to partaking in the ‘new' world. Whether you are searching for information, selling a product or idea, talking to friends, or just browsing through the ‘shop' of life, Web Hosts are here to help you make the journey as enjoyable as possible. No more scratching your head in befuddlement, now there's a star lighting the way through our fearful darkness.
Jesse S. Somer M6.Net http://www.m6.net Jesse S. Somer is a human analyst of the postmodern technical world. He hopes to bridge the gap of understanding between experts and novices involved with the computing industry.
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Migrating smoothly from one web host to anotherChanging your Web Host can be an expensive, time consuming and difficult practice; being the main reason why many dissatisfied customers prefer to stay and put up with an awful hosting service.
During most website migrations, through lack of knowledge or experience, many website owners end up loosing clients and damaging time-built company images, because their sites are unavailable for days or weeks on end. Another problem is loss of emails, some crucial, making migrations very expensive and even dangerous.
Migration from one web host to another is not difficult; it can be fast and safe when one knows what the experts know. By following the steps below you will stand a better chance of a smooth transfer.
The most important start to website migration is finding another web host, one that will not give you reason to migrate again, or soon. A whole book can be written on how to choose a web host; or by searching on ‘choosing a web host' in a major search engine, there will be many articles available.
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